We completely understand that schedules often fluctuate, and sometimes unexpected circumstances happen. We ask that you notify us at least 24 hours before your appointment if you need to change it or cancel – but sooner notice is always welcome. In some instances, we will forgive the cancellation policy for extraordinary circumstances. Cancellation fees are not something we enjoy enforcing, but schedule changes on such short notice make it impossible to recoup lost revenue.
In general, the fee for an appointment cancelled with less than 24 hours’ notice is $50, which includes free Consultation appointments. The fee for a “No Show” is also usually $50.
The following circumstances will result in higher cancellation fees if you do not notify the salon at least 24 hours in advance:
– Any Appointment Booked on a Saturday: A charge of 50% of services booked will be assessed
– Any Appointment that takes 2+ hours: A charge of 50% of services booked will be assessed.
– All appointments in the months of November and December will incur a fee of 75% of the services booked if 24-hour notice is not given.