We completely understand that unexpected circumstances happen, however we ask that you notify us at least 48 hours before your scheduled appointment to reschedule or cancel.
Cancellation fees are not something we enjoy enforcing, but schedule changes on extremely short notice make it impossible for stylists to recoup lost revenue for the time you reserved.
If you miss an appointment, or fail to give 48 hours notice to cancel and/or reschedule, you will incur a fee totaling 50% of the cost of services scheduled. Any complimentary service will incur a $50 fee for not adhering to our policy of needing aforementioned 24+ hours notice.
In the months of November and December, the fee for missed appointments, or cancellations without 24+ hour notice increases to 75% of the cost of services scheduled, or $75 for complimentary services.
Our services are based on the time needed to perform them effectively, and if your tardiness prevents the stylist from completing the service within the times you reserved, we may have to enforce a fee or one of the following options:
- $50 late fee in addition to your scheduled services seeing as they will have to re-schedule any/all appointments after yours, or
- Cancel your appointment and reschedule to another day and time. If your tardiness does not give them enough time to perform the service(s) you reserved, or their other appointments can not accommodate same day time changes, you would effectively be considered a last minute cancellation and will incur the fees listed in accordance with our cancellation policy above.
- In a best case scenario, all is well and we can accommodate you without disrupting the rest of the stylist’s appointments that day. This is always what we strive for.
Same Day Service Changes
Our service pricing is based on the time needed to perform each individual service, and failing to inform our support team of any changes to the services you have reserved prior to your scheduled appointment will be considered a same day cancellation.
Much like confirming or cancelling an appointment, we require 24+ hours notice of any service changes so we can avail the time on your stylist’s calendar for other guests seeking appointments at that time. We do our best to communicate with you prior to your appointment with accurate service descriptions and times listed in an e-mail sent to you the day it is scheduled, and another e-mail 96 hours prior to your appointment reservation.
If you arrive to your appointment and inform your stylist that you will only be receiving part of, or far different services than you scheduled and/or confirmed, we may unfortunately need to enforce a last minute cancellation fee for the time you held and we were unable to reserve for other guests.