Using our house brands of extensions:
Once hair is paid for and ordered, there are no refunds on hair extensions. While this is extremely rare, the man made nature of hair extensions can result in quality variances. Should the quality of your hair extensions be in question, we will offer a complimentary shampoo & blowout with a stylist to troubleshoot and game plan on a solution. Should the stylist, and management deem the quality of hair less than our high standards, we will gladly replace the hair at no cost to you. Simply put: we stand behind our product.
If you bring in your own hair:
In most instances, we will not work with hair that is purchased outside of our salon, and/or brought in by a guest. In the event that your stylist agrees to install hair that you bring in to our salon, or have maintenance services on hair extensions originally installed elsewhere, we will require you to sign a warranty waiver acknowledging that we will not guarantee the quality, workmanship, color match, or any aspect of your service.