To our wonderful customers: We have always held ourselves to high standards with respect to the trust our guests give us with such personal services. Now more than ever we want to update you with our sanitation practices and protocols in use to address this current situation.
Due to the personal & scheduled nature of our business, we are fortunate to know who is coming into our business and when. We trust that you will be understanding should your service provider need to reschedule in the event health concerns become an issue. Should this be the case, our support staff will reach out to you as soon as possible to re-schedule you with another stylist or to find another date for your service.
We know your inbox is probably crowded with notices from businesses and service providers regarding Covid 19. We don’t want to add to the clutter, but we do want to assure you that the health of our customers and our employees is our highest priority.
We are taking measures to ensure that all are safe at Bigger Better Hair, and that the client experience continues to be a positive one. We commit to sanitize and disinfect our salon multiple times throughout the day, using Barbicide, a hospital-grade, broad spectrum germicide as well as CDC–recommended disinfectant wipes. We also have hand sanitizer at every station and in all areas of the salon.
In addition to cleaning and disinfecting surfaces, we commit to disinfect all tools and laundry after every use. These are precautions we took before the Corona virus, and we will continue them after the threat of infection has subsided.
We will actively be working to minimize the number of people in the salon, including employees and guests. As we decrease our workforce, we also ask that you not bring any guests with you to your appointment.
As of today, we are removing any timelines on cancellations with one thing in mind: should you or a close family member be ill, please notify us ASAP and do not come to the salon. Any cancellation will be respected without enforcement of any sort of cancellation fee being charged. We completely understand and respect your decision as to whether you feel comfortable to come to the salon during this time.
Please know that we value the relationships we have with each of you, and we will continue to work to meet your beauty needs.
Just like you, we wish this to be a quick hiccup for us all and we send all the love and support to you and your families in these trying times.